Apex Vision Academy - Privacy Policy

At Apex Vision Academy, located in the vibrant heart of Hollywood at 6363 Sunset Blvd, Los Angeles, CA 90028, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when you interact with our website, enroll in our courses, or otherwise engage with our services. This policy is effective as of January 1, 2025.

Information We Collect

We collect various types of information to provide you with the best possible experience and to improve our services. The information we collect includes:

Personal Information

This includes information that can be used to identify you, such as your name, address, email address, phone number, date of birth, and educational background. We collect this information when you:

• Register for an account on our website
• Enroll in our courses
• Subscribe to our newsletter
• Contact us through our website or by phone
• Participate in surveys or promotions

Payment Information

When you enroll in our courses, we collect payment information, such as your credit card details or other payment method information. This information is processed securely through our payment gateway providers, who adhere to strict security standards.

Technical Information

We automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring website, pages you viewed, and the dates and times of your visits. We use cookies and other tracking technologies to collect this information.

Communications

We may collect and store records of your communications with us, including emails, chat logs, and phone calls. This helps us to improve our customer service and to address your inquiries effectively.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving Our Services: We use your information to administer your account, process your enrollment, provide you with access to our courses, and improve the quality of our services.
• Communication: We use your information to communicate with you about your account, our courses, promotions, and other relevant information.
• Personalization: We use your information to personalize your experience on our website and to recommend courses and content that may be of interest to you.
• Marketing: With your consent, we may use your information to send you marketing communications about our courses, promotions, and events. You can opt out of receiving these communications at any time.
• Analytics: We use your information to analyze trends, track user behavior, and gather demographic information to improve our website and services.
• Legal Compliance: We may use your information to comply with legal obligations, such as responding to subpoenas or court orders.

How We Share Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We share your information with third-party service providers who help us to operate our website, process payments, send emails, and provide other services. These service providers are contractually obligated to protect your information and to use it only for the purposes for which we disclose it to them.
• Business Partners: We may share your information with our business partners who offer complementary products or services. We will only do this with your consent.
• Legal Requirements: We may disclose your information if we are required to do so by law or legal process, such as a subpoena or court order.
• Protection of Rights: We may disclose your information if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.

Data Security

We take the security of your personal information seriously and implement reasonable security measures to protect it from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect your sensitive information when it is transmitted over the internet.
• Firewalls: We use firewalls to protect our servers from unauthorized access.
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccuracies in your personal information.
• Deletion: You have the right to request that we delete your personal information.
• Objection: You have the right to object to the processing of your personal information.
• Restriction: You have the right to request that we restrict the processing of your personal information.
• Portability: You have the right to receive your personal information in a portable format.

To exercise these rights, please contact our Data Protection Officer, Eleanor Vance, at [email protected] or call us at (323) 460-2739. We will respond to your request within 30 days.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When we no longer need your personal information, we will securely delete or anonymize it.

Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Apex Vision Academy
6363 Sunset Blvd
Hollywood, CA 90028
Phone: (323) 460-APEX (2739)
Email: [email protected]

Thank you for trusting Apex Vision Academy with your personal information. We are committed to protecting your privacy and providing you with a safe and secure learning environment.